Privacy Policy

Effective Date: January 28, 2025

NEO Innovation, Design & Entrepreneurship Academy (hereinafter referred to as “we”) is committed to protecting user privacy. This policy details how we collect, use, store and protect the personal information you provide when you access the Platform (neoidea.online). Please read the following carefully.

1. Information We Collect

1. Registration and account information
   • When you register for an account, you will need to provide basic information such as your name, email address, username, password, and optional avatar.
   • If you log in through a third-party account (such as wechat, Google, Facebook), we will obtain public information authorized by you.
2. Learning activity data
   • Course records (e.g. video viewing progress, test scores, assignment submissions).
   • Discussion forums, comments and private messages.
   • Certificate acquisition status and learning outcome data.
3. Technical information
   • Device information (IP address, browser type, operating system, device model).
   • Access logs (visit time, length of stay on the page, click behavior) collected automatically through cookies and similar technologies.
4. Payment information
   • If you purchase a paid course, the payment process is handled by a third party payment gateway (e.g. Alipay, Airwallex, PayPal, Stripe), we only receive transaction status notifications and do not store sensitive information such as bank card number.

2. How do we use information

1. Course services for you, including progress tracking, certificate issuance and personalized content recommendations.
2. Send you course updates, system notifications or marketing messages via email (you can unsubscribe at any time).
3. Analyze user behavior to optimize website functionality and improve service quality.
4. Protect the platform from fraud, abuse and illegal activities.

3. Data sharing and disclosure

1. Third party service provider
   • We may entrust partners to process data (such as cloud server hosting, email delivery services, data analysis tools), and such cooperation is subject to strict confidentiality agreements.
   • Example services: Google Analytics (analyzing traffic), WooCommerce (course payment), WPLMS (learning management plug-in), BuddyPress (community plug-in).
2. Legal requirement
   • In response to legal obligations such as court subpoenas and government investigations, we may disclose necessary information as required by law.
3. Business transfer
   • In the event of a merger, acquisition or asset sale, your data may be transferred as part of the transaction and we will notify you in advance.

4. Your data rights

You have the right to:

1. Access and correction: View or modify personal information through account Settings.
2. Delete data: Request deletion of accounts and associated data (except for data retention required by laws and regulations).
3. Refuse marketing: Unsubscribe the link by email or contact customer service to cancel the marketing push.
4. Data portability: Request a copy of your study data in a structured format (EU GDPR applies).

5. Data security measures

1. SSL/TLS encryption technology is used to protect data transmission.
2. Conduct regular security audits and vulnerability scans.
3. Limit employees’ and partners’ access to data and sign confidentiality agreements.
4. Reminder: Internet transmission cannot be guaranteed 100% security, please keep your account password safe.

6. Cookie Policy

1. Use classification
   • Necessary cookies: Maintain the basic functions of the website (such as login status).
   • Preference Cookie: Memory language Settings, display preferences.
   • Statistical cookies: Analyze user behavior (such as Google Analytics).
   • Marketing Cookies: Display personalized ads (subject to your consent).
2. Management mode
   • Reject or delete cookies through browser Settings (which may affect some functions).
   • Select preferences on first visit via Cookie banner.

7. International data transmission

Our servers may be located outside of your country. Cross-border transfers will be subject to applicable laws, such as EU standard contractual clauses, ensuring a level of data protection.

8. Privacy of minors

This platform is mainly aimed at adult users. If you are under [13/16] (depending on your jurisdiction), please use the Services with your guardian’s consent.

9. Policy Update

We may revise this policy, and an updated version will be posted on this page with an updated effective date. Significant changes will be notified via email or website announcement.

10. Contact Us

If you have questions about the privacy policy or to exercise your data rights, please contact us at:

• Email: [service@neoidea.online]